According to Kuhlthau, what is the role of an information professional as an intermediary?

The role of an information professional as an intermediary, according to Kuhlthau, emphasizes the importance of assisting users within a specific "zone of intervention." This concept revolves around recognizing that users often experience uncertainty and confusion when navigating the information-seeking process. By intervening in this zone, information professionals help guide users through their research, support their decision-making, and enhance their information literacy skills.

This assistance can take many forms, such as providing support during the initial stages of inquiry, helping to refine search strategies, or interpreting complex information. The objective is to empower users to become more confident and effective in their search for knowledge, ultimately leading to more successful outcomes in their learning or research endeavors. This approach prioritizes user engagement and understanding, which is essential for fostering a productive and positive information-seeking experience.